What do you need to ask from the boiler installer company:

By gathering quotes and carefully considering your needs, you can find a reliable installer and ensure a smooth, stress free and cost-effective boiler replacement experience.

 

Before Installation:

 

  • What information do you need from me before you can install a boiler?
    • Your existing boiler type, fuel source, and age.
    • Desired boiler type and model.
    • Number of radiators in your home.
    • Location of your current boiler and flue.
    • The planned location of your new boiler.
    • Any access restrictions (e.g., tight spaces, loft access).
    • Desired installation date and any scheduling preferences.
  • What kind of boiler is right for me?
    • Consider factors like your budget, heating requirements, hot water needs, and energy efficiency preferences. Discuss options with the installer. We can advise you what type of boiler will suit your needs the best, combi boiler, system boiler, or regular boiler.
  • Do you offer a survey or site visit before payment and installation?
    • Most companies do not offer free surveys to assess your specific needs, We do it differently, an experienced boiler installer Gas Safe engineer video call (WhatsApp or Facetime) you on your smarphone to complete a boiler survey. Most of the time this method is adequate to provide an accurate quote.  You can ask questions while we confire if the selected boiler is the best for you.
    • If you are more traditional and you request a site visit, we can arrange an appointment for you but we charge for these visits.   
  • How long will the boiler installation take?
    • This depends on the complexity of the job, but typically 1 day for a boiler swap and 2-3 days for system conversion, when you change the boiler from combi to system, and we remove your hot water cylinder.
  • Do you offer finance for boiler installation?
    • Yes. We offer different types of finance through our partners, interest-free finance or long-term finance, which is subject to credit checks.

 

During Installation:

 

  • What will happen on the day of installation?
    • Our boiler installer will arrive at the agreed time, normally between 7-10 am, and discuss the process.
    • First, they will remove the old boiler, and install the new one, and while they fit the new boiler, they will flush the system.
    • They will commission the boiler, test it for safety and functionality, and provide you with operating instructions.
  • Will my heating and hot water be off during the installation?
    • In most cases, yes, but for a limited time. Ask the installer for details.
  • Will you tidy up or leave a mess?
    • The installer will protect your property, we cover work areas with dust sheets. We will tidy up and leave your home neat and clean.
  • Do I need to be present during the installation?
    • It's not necessary, but you might need to be available for access or to answer questions.

 

After Installation:

 

  • What should I do after the installation?
    • Familiarize yourself with the boiler's operating instructions and controls.
    • Keep the boiler installation building regulation compliance certificate and warranty documents safe. We will email you these documents.
    • Consider scheduling regular maintenance to ensure efficient and safe operation. We offer boiler service plans.

 

  • What happens if there are problems after the installation?
    • Reputable companies offer after-sales support and warranties. We offer 1 year peace of labour warranty. Contact us if you encounter any issues.

 

Additional Questions:

 

  • Do you offer any guarantees or warranties on the installation?
    • Check the warranty length and what it covers for both the boiler and installation work. We offer 1 year warranty on the installation and up to 12 years manufacturer's guarantee on the boiler, as long as it gets serviced annually.
  • Do you offer an annual boiler service?
    • Yes. We offer 3 different boiler service plans. We can set it up for you, we charge a small monthly direct debit payment. We send you reminders and contact you before your annual service is due. The heating engineer will carry out the testing and service. You will recive a service record. Just to let you know it will invalidate your boiler manufacturers warranty if you do not get your boiler serviced.
  • Do you take the old boiler away?
    • Most companies include this in the installation cost. Yes, we handle the disposal of your old boiler.
  • Are you Gas Safe registered and insured?
    • This is essential for safety and legal compliance. Upon arrival the gas engineer will show you their gas safe card, you can verify their details on the gas safe register.
  • Can you provide references or customer testimonials?
    • Please check out reviews on Google, Facebook, and Yelp.

 

By asking these questions and understanding the process, you can ensure a trouble-free and satisfying boiler installation experience.

 

Thanks for reading this page, let me give you some Tips:

 

  • Get quotes from multiple companies: Compare prices and services offered by at least 3 London-based boiler installation company. Make sure only use Gas Safe registered engineers.
  • Explain your specific needs and budget: This helps companies provide accurate quotes tailored to your specific heating and hot water needs.
  • Consider seasonal promotions: Many companies offer special deals during certain times of the year. We offer cheaper deals during summer months.
  • Don't solely focus on the cheapest option: Prioritize reputable companies with good customer service, honest clear communication qualified engineers, and clear terms.